Delete your Ujimora account
Request account and personal-data deletion from the app, the website, or by email.
You can request deletion without reinstalling the app.
Use Settings when signed in, or contact our privacy team from your account email.
You can initiate account deletion in Ujimora Settings. If you cannot sign in or no longer have the app, use the email request below. You do not need to install the app again.
1. Send your request
Sign in and open Settings → Delete account, or email legal@ujimora.com with the subject “Ujimora account and personal-data deletion request”. Send the request from your registered email where possible. We may ask for proportionate information to verify ownership. Never send your password, one-time codes, full payment-card details or identity documents in an initial email.
2. What happens to your account
The in-app deletion action removes your account from active account access. A request also covers associated personal data, including profile information, saved preferences, device tokens and other information that is no longer necessary. Some data needs separate review or removal by a service provider. Account closure alone does not mean every copy of your personal data has already been erased.
3. Payments, subscriptions and records we may retain
Account deletion does not forfeit your rights to eligible funds or refunds. Tell support about outstanding balances, campaigns, payouts, refunds or disputes so they can be resolved. If you have a recurring subscription, request cancellation and check the billing provider’s subscription controls; uninstalling the app is not cancellation. Transaction, identity-verification, fraud, dispute and legal records may need to be retained where there is a specific continuing lawful purpose or obligation. Request details of the categories, reason and applicable retention period from the privacy team.
4. Timing and confirmation
We will verify your request, explain any necessary additional steps and confirm the outcome. Where a legal hold, financial obligation, backup cycle or service-provider process prevents immediate erasure, we will explain what remains and why. Contact the privacy team for the status of a pending request or to request correction, access or deletion of particular data without closing your account.
Privacy and deletion requests: legal@ujimora.com. Payment or subscription help: support@ujimora.com.